Access our factory trained and certified network of service partners who can assist you with all of your service needs.

Service Locators

Load and System Calculator

To determine the load calculation and refrigeration selection, click the Refrigeration system and fill out the yellow and blue areas for data. The spreadsheets will automatically determine the BTUH required and System BTUH capacity.

120 Series Refrigeration (R404A) Box load Calculator

Scroll Series Refrigeration (R448A) Box load Calculator

Order Literature

If you would like to order hard copies of RDI Systems literature,Click Here (please note that this will direct you to another website that requires a login and password)

Quick Sizing Guide
RDI Quick Sizing Guide
Convenience Store Quick Sizing Guide for Glass Door Merchandisers

Refrigeration System Animation


Authorized Service Agency Locator

Our network of Factory Authorized Servicers are factory trained and performance audited, with locations in over 130 countries to meet your warranty and lifetime service, installation, start up and planned maintenance needs. With genuine OEM parts certified for heavy-duty use, they keep your equipment running in the most demanding kitchens.

Need service for ovens, fryers, holding or refrigeration? Enter your location below to find someone who can help within our Authorized Service Network.

RDI Warranty


RDI Systems (“Company”) warrants to the original purchaser this refrigeration system to be free from defects in material and workmanship under normal use and service in accordance with the terms of this Warranty. This Warranty is issued to the original purchaser/user at the original installation location and is in lieu of all other warranties expressed or implied. Completion of the Manitowoc Foodservice Walk-In & Refrigeration Claim Form is required for consideration of claims to be processed under parts and/or labor warranty. All warranty service shall be performed by an authorized service provider. The claim form must be received within (60) sixty days of the date of service. Reimbursement for local parts purchase must include a copy of the wholesale invoice. Company does not pay both travel time and mileage. Company reserves the right to pay no more than the average commercial hourly rates and part prices within the particular state or region of the country where the service is performed.

Warranty Registration

Warranty Verification


Component parts and assemblies found to be defective in material or workmanship are warranted for a period of (1) one year from the first to occur of original start-up date. validated by a legal document (certificate of occupancy, bill of sale, etc.), or (90) ninety days from factory ship date. First year compressor failures shall be exchanged over the counter by the compressor manufacturer’s wholesaler. If the optional four year compressor warranty is purchased and the original compressor fails after expiration of the one year parts warranty, Company will provide a direct replacement or authorize local purchase of a replacement compressor. If local purchase is authorized, the original wholesale invoice along with the serial tag from the original defective compressor shall be sent to Company for reimbursement. Labor, freight, travel, and additional parts/supplies are not covered under the extended compressor warranty.

Replacement parts purchased from Company will be warranted for a period of (90) ninety days from factory ship date.


Hardware, and electrical components are covered by a (1) one year labor warranty for the replacement of component parts that are defective in material or workmanship.

Refrigeration systems that are not factory refrigerant charged (PR, Multi-Pak, Rack, Large Room systems, etc.) are covered by a (30) thirty day labor warranty for the replacement of component parts that are defective in material or workmanship.

Refrigeration systems that are factory refrigerant charged (PC, PCL, Polar Pak, etc.) are covered by a (1) one year labor warranty for the replacement of component parts that are defective in material or workmanship.

The warranty period will begin at the first to occur of original start-up date, validated by a legal document (certificate of occupancy, bill of sale, etc.), or (90) ninety days from factory ship date.

Exclusions from Warranty Coverage:

  1. Normal maintenance, adjustments, and cleaning.
  2. Repairs due to unauthorized modifications.
  3. Damage from improper installation.
  4. Damage or delays occurring in transit.
  5. Damage from misuse, abuse, neglect, or accidents.
  6. Damage or loss of product, property, income, or profit.

Limitations of Liability

The preceding paragraphs set forth the exclusive remedy for all claims based on failure of, or defect in, refrigeration systems sold hereunder, whether the failure or defect arises before or during the warranty period, and whether a claim, however instituted, is based on contract, indemnity, warranty, tort (including negligence), strict liability, implied by statute, common-law or otherwise. Company and agents shall not be liable for any claims for personal injuries or consequential damages or loss, howsoever caused,, including but not limited to loss of profits, additional labor costs, loss of refrigerant or food products, or for any delay in the performance of this Warranty due to causes beyond its control. Upon the expiration of the warranty period, all such liability shall terminate. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN, ORAL, IMPLIED OR STATUTORY. NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE SHALL APPLY, AND COMPANY DOES NOT WARRANT ANY PRODUCTS OR SERVICES OF OTHERS.


The liability of Company for breach of any warranty obligation hereunder is limited to: (i) the repair or replacement of the refrigeration unit on which the liability is based, or with respect to services, reperformance of the services; or (ii) at Company’s option, the refund of the amount paid for said equipment or services. Any breach by Company with respect to any item or unit of equipment or services shall be deemed a breach with respect to that item or unit or service only.

RDI Systems
2915 Tennessee Avenue North
Parsons, TN 38363
Phone: 844-724-2273

*RDI Systems is an operating division of Manitowoc Foodservice, Inc.

RDI Systems Warranty Policy

Warranty Claim Form

W-9 Form


Convotherm Software Updates

We are pleased to provide you the latest software updates of the Convotherm range.

Please just agree our terms and conditions of licence and use for using the software.

I noticed the terms and conditions of licence and agree

Please note:

The particular software update for Convotherm 4 gas units has to be done by an authorised service partner (there are adjustment steps necessary).

Please ensure that only software which is suitable for the unit series is installed on your Convotherm unit. This software cannot be used for other unit types from the range. If this is disregarded, no liability will be assumed for malfunctions.

Convotherm Service manuals

This section is available for authorized service partner only.

Some files are protected with a password. If you need the password please get in contact with our After Sales Service:

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