| Questions | Cause | Remedy |
| How long do the doors stay open? | Service load to high | Keep doors closed |
| Is the condenser clean? | Dirty condenser | Clean condenser |
| Are the condenser fans running? | Fans not running | Repair or replace |
| Is the evaporator dirty or iced up? | Iced or plugged evaporator coil | Defrost or clean |
| Are the evaporator fans running? | Fans not running | Repair or replace |
| Have you checked the refrigerant level? | Shortage of refrigerant | Repair leak and recharge |
| Is there air or other non-condensables in the system? | Non-condensables in the system | Remove from the system |
| Are all controls functioning properly? | Control contacts have frozen | Clean points or replace control |
| Have you checked expansion valve? | Plugged expansion valve or retainer | Clean or replace |
| What is Evaporator Superheat? | Evaporator Superheat too high | Adjust expansion valve to lower Superheat setting |
| Where is condensing unit located? | Location too warm | Ventilate area or change to cooler location |
| Is box well sealed from air penetrations? | Wall panels not locked or wall penetrations not sealed | Lock panels, seal penetrations or replace |
| Is system capacity sufficient for product load? | Product load greater than system capacity | Add additional units or replace |